FAQ | Tara Blu

Frequently Asked Questions

Get Answers Here

Have questions about TARA BLU? Find answers to common inquiries below.

How long does it take for the shoes to be delivered?

The delivery time depends on your location, chosen shipping method, and any customs requirements. Typically, domestic orders are delivered within 3-7 business days, while international orders may take up to 2-4 weeks. Please refer to our Shipping Policy for more accurate estimates.

What payment methods are accepted on your website?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and online banking. You can choose your preferred payment method during the checkout process.

Do you offer international shipping?

Yes, we offer international shipping. However, please note that shipping costs and delivery times may vary based on your location. Please refer to our Shipping Policy for more details.

What is your customer service contact information?

We're here to help! You can reach our customer care team by emailing us at www.customercare@tarablu.com">www.customercare@tarablu.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

What is your Return Policy?

We offer a hassle-free return policy. If you are not entirely satisfied with your purchase, you may return the unworn shoes within 30 days of delivery for a refund. Please refer to our Returns & Refund Policy for detailed instructions.

Shipping Policies

Domestic Shipping Policy: Free Shipping

At TARA BLU we strive to deliver your favorite shoes to your doorstep quickly and efficiently. Please take a moment to review our Domestic Shipping Policy.

Delivery Time:

Orders typically take 7-10 business days.

During peak seasons or promotions, this processing time may be slightly extended. Rest assured; we will do our best to minimize any delays.

Shipping Methods:

- We offer a range of shipping options for domestic orders within the continental United States, including standard shipping and express delivery.

Standard shipping usually takes 5-7 business days, while express delivery takes 2-3 business days. Please note that processing time is separate from the estimated shipping time.

Shipping Fees:

Free Shipping

To know the exact shipping fee for your order, please proceed to checkout and the fees will be displayed before making payment.

Order Tracking:

Once your order has been shipped, we will provide you with a unique tracking number via email. You can use this tracking number to monitor the progress of your package on our website or through the shipping carrier's website.

Delivery Address:

Please ensure that you provide us with a correct and complete delivery address. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete address information.

Missing or Damaged Packages:

In the rare event that your package is missing or arrives in a damaged condition, please contact our customer care team within 48 hours of delivery. We will promptly assist you in resolving the issue.

International Shipping Policy:

At TARA BLU, we are thrilled to offer our international customers the opportunity to shop our wide range of stylish footwear. Kindly review our International Shipping Policy for a seamless shipping experience.

Shipping Methods:

We offer international shipping to most countries via trusted carriers. The available shipping methods and estimated delivery times will be presented at checkout based on your location.

Shipping Fees and Customs Duties:

International shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination country.

Please be aware that additional customs duties, taxes, or fees may apply depending on your country's regulations. These charges are the responsibility of the customer and may need to be paid upon delivery. We recommend consulting with your local customs office for more information.

Order Tracking:

Once your order has been dispatched, we will provide you with a unique tracking number via email. You can use this tracking number to monitor the progress of your package on our website or through the shipping carrier's website.

Delivery Time:

International delivery times vary depending on the destination country. Please note that custom inspections and other international shipping procedures may cause delays beyond our control.

Delivery Address:

Ensure that you provide a complete and accurate delivery address. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete address information.

Missing or Damaged Packages:

If your package is missing or arrives in a damaged condition, please contact our customer support team within 48 hours of delivery. We will promptly assist you in resolving the issue to your satisfaction.

Note: Our shipping policies are subject to change, and any modifications will be updated on our website. Please review our policies regularly for the most up-to-date information.

RETURN AND REFUND POLICY

At TARA BLU we strive to provide our customers with the best possible shopping experience. In the unlikely event that you are not completely satisfied with your purchase, we have developed a comprehensive return and refund policy to ensure your peace of mind.

Returns

1. We accept returns for up to 30 days from the date of purchase.

2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Any shoe that shows signs of wear or damage will not be eligible for return.

3. To initiate a return, please contact our customer care team with your order number and the reason for the return.

4. Upon receiving your return request, we will guide you through the process of returning the item to our designated address.

5. Please note that the customer is responsible for any return shipping costs.

Refunds

1. Once we receive the returned item, our team will inspect it for eligibility. If the return meets our criteria, we will process your refund.

2. Refunds will be issued in the original form of payment used during the purchase.

3. Please allow up to 14 business days for the refund to appear in your account. The exact time it takes for the refund to reflect may vary depending on your payment provider.

Exchanges

1. Unfortunately, we currently do not offer exchanges for our products.

2. If you wish to exchange a product, you can follow the return procedure mentioned above and place a new order for the desired product separately.

Defective or Damaged Products

1. In the event that you receive a defective or damaged product, we sincerely apologize for the inconvenience caused.

2. Please contact our customer care team with your order number and provide details regarding the issue.

3. Our team will guide you through the return process, and upon receiving the defective or damaged product, we will initiate a refund or offer a replacement, depending on your preference.

Non-Returnable Items

1. Some products may not be eligible for returns due to hygiene reasons, such as socks or insoles. Please check the product description before making a purchase. Note: Any returns or refunds requested after the stated time frame will be at the discretion of TARA BLU. We value your satisfaction and will always strive to ensure your shopping experience with us exceeds your expectations. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer care team.

Thank you for choosing TARA BLU!

TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR TARA BLU WEBSITE USERS

These terms and conditions ("Terms") govern your use of our online shoe store website ("TARA BLU"). Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access or use the Website.

1. User Obligations

(a) You agree to use our Website for lawful purposes only and in a manner consistent with all applicable laws and regulations.

(b) You agree not to upload or transmit any data or information containing viruses or any other harmful components that may damage or interfere with the operation of the Website or any third-party websites.

2. Intellectual Property

(a) All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, is the property of TARA BLU LLC. or its suppliers and is protected by international copyright and intellectual property laws.

(b) You may not copy, reproduce, republish, upload, post, transmit, modify, or distribute any material from the Website without obtaining prior written permission from TARA BLU LLC.

3. Product Information

(a) We strive to provide accurate and up-to-date product information on our Website. However, we do not warrant the completeness or accuracy of any product descriptions or other content on the Website.

(b) Prices, promotions, and availability of products are subject to change without notice. TARA BLU reserves the right to limit quantities or discontinue any product at any time.

4. Ordering and Payment

(a) By placing an order on our Website, you warrant that you are at least 18 years of age and are legally capable of entering into a binding contract.

(b) You agree to provide accurate and complete information in the order form, including billing and shipping addresses.

(c) Payment for your order, including applicable taxes and shipping fees, is due at the time of purchase. We accept various payment methods, such as credit cards and debit cards.

(d) TARA BLU reserves the right to refuse or cancel any order for any reason, including but not limited to a product being out of stock or an error in pricing.

5. Shipping and Returns

(a) We will make every effort to ship your order within the specified timeframe. However, we do not guarantee delivery dates and are not responsible for any delays caused by the shipping carrier or customs processes.

(b) You may return unworn and undamaged shoes within 30 days of the purchase date for a refund or exchange. TARA BLU reserves the right to refuse returns that do not meet our return policy guidelines.

6. Limitation of Liability

(a) To the fullest extent permitted by law, TARA BLU and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Website, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

(b) In no event shall the total liability of TARA BLU and its affiliates exceed the amount you paid, if any, for accessing or using the Website.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of The United States of America/Minnesota. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of The United States of America/Minnesota.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and conditions. If you do not agree with any of these provisions, you should not access or use our Website. For any questions or concerns regarding these Terms, please contact us at Hello@tarablu.com.